Business outsourcing provider Sigma Connected has been awarded a top compliance standard by South Africa’s Government for its work to support people from disadvantaged backgrounds. The firm’s South African division has been awarded the Broad Based Black Economic Empowerment (B-BBEE) New Compliance Certification – Level 1. The company, which offers ‘white label’ customer contact centre […]
- August 27, 2021
- By Press Office
Sigma celebrates Pure Planet contract win following vulnerable customer pilot
A business outsourcing specialist has won a new contract to support a 100% renewable energy supplier to manage its most vulnerable or financially challenged customers through ground-breaking new service, Reach:Out. Sigma Connected, which provides customer contact services for some of Britain’s biggest energy suppliers, has won the contract with Pure Planet through Sigma’s Reach:Out service, […]
- August 23, 2021
- By Press Office
Bounce Back Loans – a whitepaper
Earlier this summer, I was delighted to present our latest whitepaper which was essentially a thought leadership piece on the Government’s Bounce Back Loans (BBLS) – focusing mainly on the risks of the scheme and other Whiteball-backed initiatives like it. Schemes like the BBLS, the Coronavirus Business Interruption Loan Scheme (CBILS), the Coronavirus Larger Business […]
- August 16, 2021
- By Press Office
- Water
Vulnerable customers – why water companies can do things differently
It’s been just over 12 months since I joined the fantastic team here at Sigma Connected and during what has been an unprecedented year caused by the Covid-19 pandemic, we have seen a variety of debates which have created conversation and began to lead change within the UK’s water industry like never before. Having worked […]
- August 10, 2021
- By Press Office
- Finance, Resources, Resources
Bounce Back Loans – a fine balancing act for lenders
With the Government having introduced a variety of financial business support schemes to get companies through the pandemic, the question now is how sustainable are they and what is next for initiatives such as the Bounce Bank Loan Scheme and the Coronavirus Business Interruption Loan Scheme. At this critical economic moment, with around £76 billion […]
- August 9, 2021
- By Press Office
Reach:Out shortlisted for innovation award
We’re excited to announce that our new Reach:Out service has been shortlisted for the Innovation Award at the Credit Services Association’s (CSA) inaugural awards. The Innovation Award recognises a company, department, team or individual who ‘has demonstrated high levels of creativity, adaptability and inventiveness in adapting to the ever-changing environment since the start of 2020’. […]
- August 4, 2021
- By Press Office
- Blog, Blog, Blog
Community recruitment – helping and supporting people back into work
Despite the huge impact that the Covid-19 pandemic has had on all corners of daily life, we are proud here at Sigma Connected that over the past 12 months we have become the fastest growing BPO provider in the UK – trusted by a growing roster of clients from across a variety of sectors including […]
Sigma Connected grows leadership team through energy expert appointment
An award-winning business outsourcing provider has announced the appointment of a new director who will support the firm’s new and existing clients in the energy sector. Sigma Connected, which offers expertise in customer contact, collections and sales across the energy, water, retail, financial services and telecommunications sectors, has appointed Rob Sawle as its new Director […]