Celebrating Growth – Ghumayd Devajee

Fresh out of high school, and eager to make his mark on the world, Ghumayd soon found success by making use of his opportunities and applying himself. After joining the BPO industry in 2016, within just two years he had been promoted to team leader, gaining experience in customer service, collections, client services and back-end […]
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Evolving to meet change

Evolving to meet change How a long-term partnership with a well-known bank has evolved to meet change Get Connected Overview A persistent concern many organisations have about outsourcing is ending up locked into a rigid contract, stuck with the same ways of working as when you first signed up. And, while that may be true […]
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4 reasons why human interactions beat digital

4 scenarios when digital customer service tools aren’t the best option AI (artificial intelligence) definitely has its place in customer service, with 35% of people saying they frequently use chatbots to resolve an issue. However, there are still many customers who would prefer to talk to a real person. With the ageing population and current […]
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How a human touch improves customer loyalty

How a human touch improves customer loyalty and retention A staggering 74% of customers say they’re more loyal to a company when they can speak to a real person instead of an automated system when they need assistance. Whilst digital solutions are great for improving efficiency and providing 24/7 support, it’s clear that human beings […]
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Sigma Connected wins Anglian Water vulnerable customer support contract  

A UK business outsourcing specialist has agreed a three-year contract with Anglian Water to support its most vulnerable customers. Sigma Connected, which provides UK and offshore customer contact services for some of Britain’s biggest utility and financial services firms, has signed the deal to provide its ReachOut service to the largest geographic water and wastewater […]
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Celebrating Growth – Leah Dewar-Reed

She started helping out with management and the deputy team leaders, floor walking amongst other tasks, and that’s where she knew she wanted to progress. An opportunity to work in the recruitment team as a Recruitment Onboarding and Administrator came up which she applied for. In her previous role within Recruitment, she would be the […]
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Sigma Connected and Vanquis mark 10-year milestone with new customer service contract 

A business outsourcing provider has been awarded a new, additional contract by a long-standing financial services client. Sigma Connected, which provides customer contact services for the utilities, finance, telecommunications and retail sectors, has celebrated its 10-year partnership with credit card and personal finance specialist Vanquis, part of the Provident Financial Group, by taking on a […]
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Why you should outsource the collections process

Why you should consider outsourcing your collections The global market value for outsourcing customer service is set to reach almost $82 billion in 2022, as more companies realise that they don’t need in-house customer service teams to provide great customer experiences. Outsourced and in-house collection teams are a vital customer touchpoint and an essential part […]
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The energy price cap and what it really means

The energy price cap and what it really means It’s a worrying time financially for millions of customers, with households in England, Scotland and Wales facing the steepest ever increase in bills amid a record rise in global gas prices. With the regulator Ofgem last week announcing an energy price cap rise of 54%, customers […]
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The consequences of late payments for your business

The Consequences of Late Payments for Your Business Late payments are putting the survival of many UK companies at risk. In fact, 1 in 3 business leaders agree that late payments pose the most significant threat to their organisation. When a company relies on timely payments, they can’t afford to ignore the importance of a […]
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