Celebrating Growth – Jennelle Cleophas

Meet Jennelle Cleophas, a facilities administrator who has been promoted to governance assurance associate. Jennelle has more than 9 years experience within the BPO and publishing industry and substantial knowledge in sales, facilities, and corporate governance. Jenelle’s career began in 2013 as a marketing assistant in the publishing industry after completing her diploma in business…
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Celebrating Growth – Zayne Manuels

Before joining Sigma Connected Zayne spent 5 years in boutique agencies managing the full 360 recruitment and business development as a generalist across both white and blue-collar talent attraction and retainment. In August 2020 Zayne joined Sigma Connected as a Talent Acquisition Specialist to assist with the talent search and selection across the advisor population. […]
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How do you manage your team?

Building and managing a team of employees can be a complex task. At the top of the list is deciding on the management style used to run the team.  One of the most traditional management styles is command and control: a single leader is in charge of a group of managers, who in turn run […]
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What makes self-managed teams successful?

In a ‘self-managed’ or ‘autonomous’ team, every member takes collective responsibility for ensuring that a department meets its targets.  Traditional working models see loosely connected workers performing separate tasks under one manager, whereas autonomous models see workers completing interrelated jobs collaboratively under project leaders. The idea of self-managed teams has been around since the 1960s. […]
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Sigma Connected bolsters senior management team in South Africa

A leading business outsourcing provider has announced the appointment of a new senior director who will support and develop the company’s renowned offshore offering in South Africa. Sigma Connected, which offers expertise in customer contact, collections and sales across the energy, water, retail, financial services and telecommunications sectors, has appointed industry specialist Bevin Sandras to […]
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How do self-managed teams improve job satisfaction?

How do self-managed teams improve job satisfaction? A disengaged or uninterested workforce creates up to 60% more errors than a happy one. So, if you’re looking to ensure high-quality output from your employees, have you considered how you can further improve their job satisfaction? One option is the implementation of self-managed teams.  Employing innovative team […]
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Do autonomous teams improve the customer experience?

Although the core concept is decades old, autonomous teams have become considerably more popular among large businesses in recent years. Whilst they can potentially create a much better customer experience — since autonomy can allow employees to work more effectively and help them resolve problems faster — this team structure also has its disadvantages. In […]
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