Press Office

  • Home
  • Author: Press Office

Rising to the challenge – engaging a hybrid workforce

It’s no secret that the Covid-19 pandemic has thrown the world of work on its head. There’s now more than eight million people in the UK working from home – including 95% of our UK-based Sigma Connected workforce. But the transition from office to home working is not always a simple one for an employee […]
Read More

Article 6 – How Utility providers can improve customer experience by replacing legacy operation & IT infrastructure

Despite the many benefits of modern infrastructure and IT solutions, many Australian Utility companies are still clinging to outdated legacy operational infrastructure, holding them back from enjoying the advantages of the digital era. It’s often tempting to think “if it ain’t broke, don’t fix it”, but the reality is that in many cases legacy infrastructure […]
Read More

How a good complaint handling strategy retains customers

How a good complaint handling strategy retains customers Complaint handling is tough, but someone has to do it. Most of the time, even the customer doesn’t want to be there — they’d much rather spend their time doing something else. Who wouldn’t? That said, the unpleasant nature of complaint handling means that if you’re able […]
Read More

What does the customer experience of the future look like?

What does the customer experience of the future look like? Did you know that once a provider loses a customer, 68% of them won’t return? Aside from a few exceptions, most top brands won’t be able to maintain their status as market leaders based solely on their products and services anymore. Now, more than ever, […]
Read More

Article 5 – How Utility companies can leverage the advancements in the IoT industry for a better tomorrow

Due to industry-wide challenges and transformations, Utility companies are facing increasing pressures to adapt and leverage new technology to survive and succeed. Technological advancements, changing consumer needs, and the rise of the “prosumer” mean that the Utility landscape is changing drastically, so Utility companies need to change accordingly if they want to prosper. One of […]
Read More

Midlands firm Sigma Connected donates £1,000 to help the homeless

A Midlands outsourcing firm has donated £1,000 to Birmingham Christmas Shelter to ensure homeless and vulnerable people can be well fed throughout the festive season. Sigma Connected, which provides contact centre services across the utilities, retail, telecommunications and financial services sectors, has donated the four-figure sum from its Sigma Connected Community Foundation, which was launched […]
Read More

Article 4 – Distributed energy resources – the risk and opportunity for Australian Utility Companies of leveraging technology and delivering “service experiences”

Introduction Technology is changing the way businesses and companies operate and connect with customers. The energy sector is no different. The energy giants have also adopted newer technology and digitalisation in production, deployment, grid management and customer engagement. However, the pressing demand for service experiences has led the shift to distributed energy resources (DERs) and […]
Read More

Celebrating Growth – Salama Collisen

Meet Salama Collisen, a Sigma veteran who has been with us since our humble beginnings in 2011. In 2008 she matriculated top of her school. Due to financial difficulties, she had no choice but to start working to support her family. Salama has held various management roles within Sigma and is one of very few […]
Read More