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Reach:Out wins CSA innovation award

I am delighted to announce that last week Sigma Connected was the proud winner of the Innovation Award at the 2021 CSA Awards. This prestigious award was for our hugely successful Reach:Out initiative which is helping a growing number of our UK clients engage with customers who potentially have problem debt.  Over the past year, […]
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Energy switching and the role providers can play

It’s widely known across the industry that around half of the UK’s population switch energy suppliers regularly as they look for the best deal and better service. This “engaged” 50% have often painstakingly researched their next move, compared prices online, or taken advice from friends and family. But what about the other 50% who don’t […]
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Sigma Connected celebrates Level 1 B-BBEE compliance certification in South Africa

Business outsourcing provider Sigma Connected has been awarded a top compliance standard by South Africa’s Government for its work to support people from disadvantaged backgrounds. The firm’s South African division has been awarded the Broad Based Black Economic Empowerment (B-BBEE) New Compliance Certification – Level 1. The company, which offers ‘white label’ customer contact centre […]
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Sigma celebrates Pure Planet contract win following vulnerable customer pilot

A business outsourcing specialist has won a new contract to support a 100% renewable energy supplier to manage its most vulnerable or financially challenged customers through ground-breaking new service, Reach:Out. Sigma Connected, which provides customer contact services for some of Britain’s biggest energy suppliers, has won the contract with Pure Planet through Sigma’s Reach:Out service, […]
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Bounce Back Loans – a whitepaper

Earlier this summer, I was delighted to present our latest whitepaper which was essentially a thought leadership piece on the Government’s Bounce Back Loans (BBLS) – focusing mainly on the risks of the scheme and other Whiteball-backed initiatives like it. Schemes like the BBLS, the Coronavirus Business Interruption Loan Scheme (CBILS), the Coronavirus Larger Business […]
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Bounce Back Loans – a fine balancing act for lenders

With the Government having introduced a variety of financial business support schemes to get companies through the pandemic, the question now is how sustainable are they and what is next for initiatives such as the Bounce Bank Loan Scheme and the Coronavirus Business Interruption Loan Scheme. At this critical economic moment, with around £76 billion […]
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Reach:Out shortlisted for innovation award

We’re excited to announce that our new Reach:Out service has been shortlisted for the Innovation Award at the Credit Services Association’s (CSA) inaugural awards. The Innovation Award recognises a company, department, team or individual who ‘has demonstrated high levels of creativity, adaptability and inventiveness in adapting to the ever-changing environment since the start of 2020’. […]
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