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  • November 9, 2021
  • By Press Office
  • Blog, Finance, ReachOut

Vulnerable customers: How are Sigma reaching out?

The Covid-19 pandemic, coupled with worries over rising energy prices and the cost of living, has had an unprecedented impact on the mental health and financial wellbeing of millions here in the UK. Mental health and financial struggles often go hand-in-hand and presently more people than ever before are unable to pay their bills or […]
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  • May 4, 2021
  • By sc_admin
  • Case Studies, Complaint Management, Complaint Management

Energy Client – Complaint Management

Complaint Management Clearing a client’s complaints backlog with a high success rate Get Connected 40 % Higher close rates 9980 Higher close rates The challenge A leading provider in the energy sector received a high volume of complaints and lacked the resources internally to deal with the backlog that was mounting up. The IT system […]
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Sigma Connected Ltd is a wholly owned subsidiary and appointed representative of Sigma Connected Holdings Ltd which is authorised and regulated by the Financial Conduct Authority. Firm reference number 630514. Part of the Digicall Group.

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    Justus Fourie

    Chief Financial Officer, South Africa

    Justus hails from Stellenbosch where he attended Paul Roos Gym and the University of Stellenbosch. He articled with PwC in Cape Town and qualified as a CA(SA) in 2000.

    An intended 2-year secondment to London with PwC turned into a 5-year stint, where Justus largely focused on multi-national technology clients. While in the UK, Justus worked closely with the US firm, and this led to him joining PwC in New York City as a Senior Manager in 2006. After 2 years in New York and 8 years away from home, Justus decided to return to South Africa where he joined the Digicall Group in 2009.

    Justus oversees financial reporting and risk for all Cape Town based businesses, including Sigma Connected.

    He is responsible for Sigma’s SA real estate strategy, including the negotiation of leases of 3 properties in 2021.

    Justus is a member of the Sigma Group Executive

    Makes the best Tuna Ceviche in Cape Town

    David Neale

    Managing Director, South Africa

    A multi-award-winning leader with a proven track record of success with several FTSE 50 and challenger brands in both B2B and B2C markets. David has over 20 years experience within both the UK and offshore locations and has built a reputation for business turnaround and recovery.
    Winner of 7 national service awards and accreditations (including ECCSA for social services and national customer service of the year award) David is a Mentor for the ‘Future Leaders – Mentoring Network’.

    Since joining the Sigma Group, David strategically implemented a road map to enhance the SA Operations effectiveness around delivery and performance. He led the SA Operations to an overall green scorecard across all international and domestic accounts
    Together with the leadership team we have grown the business and welcomed 7 new clients and grew the FTE headcount by an additional circa 1000 FTE across Cape Town
    David is a 2x Battle Beam Champion, a pro Stairmaster and is known for his “Dad jokes”.

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