The Covid-19 pandemic, coupled with worries over rising energy prices and the cost of living, has had an unprecedented impact on the mental health and financial wellbeing of millions here in the UK. Mental health and financial struggles often go hand-in-hand and presently more people than ever before are unable to pay their bills or […]
- May 4, 2021
- By sc_admin
- Case Studies, Complaint Management, Complaint Management
Energy Client – Complaint Management
Complaint Management Clearing a client’s complaints backlog with a high success rate Get Connected 40 % Higher close rates 9980 Higher close rates The challenge A leading provider in the energy sector received a high volume of complaints and lacked the resources internally to deal with the backlog that was mounting up. The IT system […]