Richard Anderson
Chief Operations Officer, South Africa
Richard is responsible for the day-to-day management of BPO operations within the Sigma Connected, South Africa. Richard has held the role of CEO for iSmart (Pty) Ltd since June 2020, and worked within the Digicall Group, mostly in an operational capacity since 2011.
Before joining the Group, Richard was responsible for Sales and Quality Operations for Carphone Warehouse Direct Sales at CCI in Durban and spent 7 years in the retail industry with Carphone Warehouse in the UK before coming to South Africa.
He helped to design and build the operational capacity within iSmart to launch its SmartMobile MVNO product, which activated more than 200,000 customers within South Africa.
Richard has led contact centre teams operating in sales, customer service, collections, call quality and logistics processes for 10 years.
Richard has a combined total of over 15 years operational management of various teams in the retail and contact centre industries, and briefly led the Carphone Warehouse Retail Employee Forum, chairing representation for over 10,000 employees.
He holds a Master’s qualification in International Business and Languages, from Heriot-Watt University in Edinburgh.
Former World Record Holder, All-Ireland Chess Champion, and occasional mountain jogger.
