Handling complaints thoroughly and quickly
Effectively dealing with complaints from customers is an opportunity for you to reduce customer churn and improve business processes.
Sigma Connected has extensive complaint management expertise
We can provide you with a range of effective complaint management services, including access to our senior team with industry expertise in specific sectors.
Our focus on compliance, training and development of staff allows you to focus your attention on other areas of your business.
Customer retention and win-back campaigns
Complaint administration and bespoke systems
Complaint handling process
The types of complaints we handle include:
Root cause analysis
Day 1 complaint handling