We design, build and deliver training programmes for clients looking to improve the skills and knowledge of their front-line customer advisors.
With automation and AI on the rise, taking care of the routine and repetitive tasks in many contact centres, skills needs are changing. The specialist, ‘uniquely human’, skills are more important than ever – social and emotional skills, and the problem solving skills that machines just can’t deliver. Hand in hand with that advancing technology, are more and more processes and systems for contact centre staff to get to grips with.
We can help your staff build on their expertise with a whole range of skills training – from the softer skills, to compliance and regulatory, to technical or leadership skills. And we can deliver our training either face to face, virtually, or through e-learning.
There are number of ways we support our clients. We can:
The types of training we offer fall into four categories: