Customer experience management
Providing the best customer experience
We can deliver a wide range of customer service contact solutions for you.
Customer experience is key
The ways in which customers choose to communicate has dramatically changed over the last five years.
With traditional contact channels now supported by digital communications, your customers will expect to reach you on their preferred channel at a time that works for them.
While technology has a large role to play, great customer service delivered by humans is crucial as well, whatever the stage of the customer lifecycle.
We have extensive experience in using both digital channels and customer service agents to deliver amazing omnichannel customer experiences and call center outsourcing services which are a true reflection of your brand.
Complaint management services
Effectively dealing with complaints from customers is an opportunity for you to reduce customer churn and improve business processes.
Sigma Connected has extensive complaint management expertise
We can provide you with a range of effective complaint management services, including access to our senior team with industry expertise in specific sectors.
Our focus on compliance, training and development of staff allows you to focus your attention on other areas of your business.
Complaint administration and bespoke systems
Complaint handling process
The types of complaints we handle include:
Root cause analysis
Day 1 complaint handling