Quality Assurance &
We offer a suite of quality of assurance services depending on your individual business needs.
Outsourced QA & Compliance Monitoring
By utilising a combination of speech analytics technologies and physical Quality Assessors, we are able to tailor the following options to your needs:
Reporting and Feedback – to be accessible via a single point of entry (SPE)
Workforce Productivity Analysis
Analysis of agent behaviour on inbound and outbound campaigns for purposes of improved efficiency and cost reduction.